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Shipping and Returns

📦 Shipping Policy

🛠 Made to Order

All our items are made to order and hand-assembled with care. Once your product is ready, we’ll send you a tracking number and keep you updated on the shipment progress.

⏱ Production Time

  • Canvas Prints: Shipped within 5–7 business days of placing your order.

🚚 Delivery Estimates

  • Single-panel artworks: Delivered within 3–5 business days after shipment.
  • Multi-panel artworks: Delivered within 10–15 business days after shipment.

🌍 Shipping Carriers

We primarily ship via UPS, USPS, or FedEx. In some cases, we may use other carriers based on your location.

🌐 Free Shipping

Free shipping is available on all orders shipped to:

  • United States (USA)
  • Canada (CA)
  • Australia (AUS)

🌏 Where We Ship From

  • Single-panel prints: Shipped from our facility in the USA.
  • Multi-panel artworks: Shipped from our China facility (we're working on expanding to the US/EU for faster delivery).

📬 Tracking Information

  • Tracking details are usually emailed within 1–2 business days of shipment.
  • In rare cases, it may take up to 8–10 business days.
  • If you haven’t received tracking info after 14 business days, contact us at support@tiaracle.com.

🔁 Return Policy

✅ Easy Returns

We stand by the quality of our work! If you're not satisfied, you can return your item within 30 days of purchase.

💵 Refund & Return Details

  • No restocking fees.
  • Return shipping costs are the customer's responsibility unless noted below.
  • Refunds are processed once we receive and inspect the returned item.
  • Items must be returned in new condition and packaged as received.

To start a return, email support@tiaracle.com with your order number for instructions.

⚠️ Important Return Notes

  • No refunds for damaged items – we’ll send a free replacement instead.
  • Free return shipping is only available for:
    • Items not on sale or discounted.
    • Items under 40" in height.
  • Unauthorized returns may not be accepted or refunded.

📦 Undelivered or Returned Packages

Returned to Sender

If your package is returned to us, we will contact you to confirm the address before re-shipping.

You may be responsible for re-shipping costs if:

  • The address provided at checkout was incorrect or incomplete.
  • The package was unclaimed, even if the address was correct.
  • You request the package to be sent to a new address.

📦 Re-shipping Fee

Re-shipping costs are 20% of the product price. This helps us cover original free shipping and production costs.

Refunds for Returned Packages

  • If you choose not to have your item re-shipped, a 20% deduction will be applied to your refund.
  • If a package is lost due to an incorrect address and cannot be returned, we are unable to issue a refund or replacement.
  • If tracking shows "Delivered" at the correct address, we cannot issue a refund or replacement.

📩 Need Help?

Have questions about your order or return? Contact our support team at support@tiaracle.com. We're here to help!